We restarted my computer but the issue persisted.
#HOW TO FORMAT MY PASSPORT ULTRA TO FAT32 2016 DRIVERS#
The expert then used remote access on my computer to roll back several drivers in order to solve the issue. I talked with an agent for a while before he transferred me I have also downloaded and run Microsoft's USB troubleshooter with no success.Īs I stated before, I tried using Microsoft Customer Support. I am unable to assign a drive letter to the partitions of the HD under Disk Management (it is greyed out and not even an option).
I can find that might pertain to the issue. However, it is not visible under This PC and I can not access any of the filesĪll the drivers are up to date for the Disk Drives, USB Controllers and WD hubs are up to date. The HD is visible under Devices & Printers, Device Manage and Disk Mangement. The hard drive it is recognized by the computer, the HD can be heard running (plus the light comes on). I have been unable to access any files from my external hard drive using this laptop although it works fine with other laptops (I know one of these is running Windows 8.1). Within the last three months I purchasedĪ new laptop (Acer Aspire ES1-571) and installed Windows 10 pro on it. I have a WD My Passport Ultra external hard drive that I used with a previous computer. Hello, I have already tried using Microsoft Support to talk to an agent ( Dindo Vergilio Ferrer) about this issue but it proved to be unsuccessful.
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